Warranty and liability

Thank you for purchasing our products. We want to offer you the maximum satisfaction and security in your purchase. For this reason, we inform you about our warranty and liability policy.

Legal warranty

All products sold on our website are covered by the legal warranty of conformity provided by the Consumer Code (legislative decree 206/2005 and subsequent amendments). The legal warranty applies only to consumers, i.e. natural persons who act for purposes unrelated to the entrepreneurial, commercial, craft or professional activity possibly carried out.

The legal warranty protects you in case of defects of conformity of the products with respect to the sales contract. A product is in conformity with the contract if:

it is suitable for the use to which goods of the same type are usually used;

it conforms to the description made by the seller and possesses the qualities of the good that the seller presented to the consumer as a sample or model;

it has the quality and performance usual of a good of the same type, which the consumer can reasonably expect, taking into account the nature of the good and, if applicable, the public statements on the specific characteristics of the goods made in this regard by the seller, by the producer or by his agent or representative;

it is suitable for the particular use intended by the consumer, if brought to the knowledge of the seller at the time of conclusion of the contract and that the seller has accepted.

The legal warranty lasts 2 years from delivery of the product. If the defect occurs within 12 months of delivery, it is presumed that it was already present at delivery, unless proven otherwise. If the defect occurs after 12 months from delivery, you must prove that it was already present at delivery.

If you believe that the product purchased is defective or not in conformity with the contract, you can exercise your rights under the legal warranty by contacting us by email or phone within 2 months from discovery of the defect.

In case of lack of conformity, you have the right to:

the repair or replacement of the product, without charge, at your choice, unless the remedy requested is objectively impossible or excessively burdensome compared to the other;

an adequate reduction in price or termination of contract, at your choice, if repair or replacement are impossible or excessively burdensome, or have not been carried out within a reasonable time, or have caused significant inconvenience.

Conventional warranty In addition to the legal warranty, some products sold on our website may be covered by a conventional warranty offered directly by the manufacturer or by an intermediary. The conventional warranty is voluntary and additional to the legal warranty. Its conditions, duration and activation methods are indicated in the documentation attached to the product or on the manufacturer’s website.

Liability We are not responsible for any direct or indirect damages resulting from improper or incorrect use of products purchased on our website, or from causes of force majeure or chance. We are not responsible for any delays or failures in delivery due to causes of force majeure or chance, or problems dependent on the courier or third parties. We are not responsible for any customs or import taxes applied to products shipped outside Italy.

To make it catchy, I could rewrite it as:

Thanks for shopping with us! We want you to be happy and confident with your purchase. That’s why we’re telling you about our warranty and liability policy.

Legal warranty

All products on our website come with a legal warranty of conformity as stated by the Consumer Code (legislative decree 206/2005 and subsequent amendments). The legal warranty is only for consumers, meaning people who buy for personal use and not for business purposes.

The legal warranty covers you in case of any defects in our products that don’t match what we agreed on. A product matches what we agreed on if:

it does what products like that normally do;

it matches what we said it would be like and has all the features we showed you as a sample or model;

it has all the quality and performance you’d expect from a product like that, considering what it is and what we said about it;

it does what you specifically wanted it to do, if you told us before buying and we agreed.

The legal warranty lasts 2 years from when you get your product. If something goes wrong within 12 months from when you get it, we assume it was already wrong when we sent it to you, unless we can prove otherwise. If something goes wrong after 12 months from when you get it, you have to prove it was already wrong when we sent it to you.

If you think your product is faulty or not what we agreed on, you can use your rights under the legal warranty by contacting us by email or phone within 2 months from when you notice the problem.

If your product doesn’t match what we agreed on, you can choose to:

get it fixed or replaced for free, unless that’s impossible or too expensive compared to the other option;

get a partial refund or cancel your order, if fixing or replacing it is impossible or too expensive, or takes too long, or causes you too much trouble.

Conventional warranty Some products on our website may also have a conventional warranty offered by the manufacturer or someone else. The conventional warranty is extra and voluntary, and doesn’t affect the legal warranty. You can find out more about the conditions, duration and activation of the conventional warranty in the documents that come with the product or on the manufacturer’s website.

Liability We’re not liable for any damages caused by using our products in the wrong way, or by things we can’t control, like natural disasters or accidents. We’re not liable for any delays or failures in delivery caused by things we can’t control, or by problems with the courier or other people. We’re not liable for any customs or import taxes on products shipped outside Italy.