Store Policy
Customer Care
Thanks for shopping with us! We want you to be happy and confident with your purchase. That’s why we’re always here for you with different ways to communicate. You can reach us by:
Email: dagostacompany@gmail.com
Phone: +39 348 3639516
Chat: available on our website from 9:00 to 18:00, from Monday to Friday
Social media: Facebook, Instagram, Twitter
We’ll get back to you as soon as possible, within 24 hours tops.
We also have some awesome assistance services for you:
Product information: on our website you’ll find everything you need to know about our products, like their features, ingredients, how to store and use them, customer reviews and FAQs. If you need more info, just ask us through any of our communication tools.
Tips for use: we’ll give you some tips on how to make the most of our products, to bring out their flavor and quality. We’ll also share some easy and yummy recipes with our food and drinks.
Personalized advice: we’ll help you pick the products that match your needs and tastes. We’ll also show you some special deals and customizable packages, to save you time and money.
To enjoy these services, just contact us through any of our communication tools or sign up for our newsletter.
We know that sometimes things can go wrong, and that can ruin your shopping experience. But don’t worry, we have simple and clear procedures to handle these situations and make you happy again. Here’s what you can do:
Wrong orders: if you got a product that’s not what you ordered, please let us know within 14 days from delivery. We’ll send you the right product for free and we’ll ask you to send back the wrong one with our courier.
Damaged products: if you got a product that’s damaged or faulty, please let us know within 14 days from delivery. We’ll send you a new product for free and we’ll ask you to send back the damaged one with our courier.
Delivery delays: if your order hasn’t arrived on time, please check the status of the shipment on our website or on the courier’s website. If the delay is our fault or the courier’s fault, we’ll give you a discount coupon for your next order.
Returns and refunds: if you’re not happy with your order, you can send it back within 14 days from delivery. We’ll give you a full refund, except for the shipping costs. The products you send back must be intact, sealed and in original condition. We don’t take back products that are opened or used.
To use your right to return or to report any problem with your order, you can fill out the online form on our website or contact us through any of our communication tools.
We care about the quality and safety of our products. All our food and drinks are carefully chosen and follow the hygiene and health rules. We also have the certificates to prove where our products come from and how they are tracked. Please tell us if you find any issues or complaints with the products you bought, so we can fix them quickly and improve our service.
We also love to hear from you and get your feedback on our website or on our social media, to share your shopping experience and help us do better. Your opinion matters a lot to us and helps us offer you always the best. Thank you for trusting us and for your contribution.
Privacy & Safety
General information
This website is managed by Ferruccio D’Agosta. We are committed to protecting your privacy and treating your personal data in a safe and responsible way. This privacy policy describes the information we collect, how we use it and how we share it.
Information we collect
We collect information about you when you interact with our website, for example when you register for an account, make a purchase or contact us. The information we collect may include your name, email address, postal address, phone number, payment information and information about your use of our website.
How we use your information
We use your information to:
Provide you with our products and services
Manage your account
Communicate with you
Improve our website
Provide customer support
Comply with legal obligations
Who we share your information with
We may share your information with third parties to help us provide our products and services, such as our payment processors and our hosting service providers. We may also share your information with government authorities if required by law.
Security of your data
We have adopted security measures to protect your information, such as encryption and firewalls. We access and process your information only for specific purposes and do not use it for other purposes without your consent.
Your rights
You have the right to access, correct or delete your information. You can also limit our use of your information or ask us to stop using your information. To exercise these rights, please contact us at dagostacomapany@gmail.com
Changes to this privacy policy
We may make changes to this privacy policy at any time. We will inform you of any significant changes by posting a notice on our website or sending you an email.
Contacts
If you have any questions about this privacy policy, please contact us at dagostacomapany@gmail.com
To make it catchy, I could rewrite it as:
Thanks for visiting our website! We care about your privacy and we keep your personal data safe and secure. This privacy policy tells you what information we collect, how we use it and who we share it with.
Information we collect
We collect information about you when you use our website, like when you sign up for an account, buy something or get in touch with us. The information we collect may include your name, email address, postal address, phone number, payment details and how you use our website.
How we use your information
We use your information to:
Give you our products and services
Manage your account
Talk to you
Make our website better
Help you out
Follow the law
Who we share your information with
We may share your information with other people who help us give you our products and services, like our payment partners and our hosting providers. We may also share your information with the government if they ask us to.
Security of your data
We protect your information with security measures like encryption and firewalls. We only access and process your information for specific reasons and we don’t use it for anything else without asking you first.
Your rights
You have the right to see, change or delete your information. You can also tell us to limit how we use your information or to stop using it altogether. To do that, please contact us at dagostacomapany@gmail.com
Changes to this privacy policy
We may change this privacy policy from time to time. We’ll let you know if there are any big changes by posting a notice on our website or sending you an email.
Contacts
If you have any questions about this privacy policy, please contact us at dagostacomapany@gmail.com
Payment Methods
- Credit / Debit Cards
- PAYPAL